We are a highly trained and passionate team of healthcare professionals, committed to providing the highest level of care for our patients, from the first day we meet them.
Our responsibility is to provide education, support, and service, creating a personal, tailor-made experience for your specific needs.
Οur customers have the best possible product selection, customer service, and ongoing access to the newest and most technologically advanced equipment and supplies.
With offices all across Ontario, consultations by phone, or live streaming video, we are by your side to discuss the newest available device technology, or just to offer therapy support.
I found the guys were both professional and friendly, the technicians took the time to make sure I understood everything and that I was comfortable with my C-pap machine. I would strongly recommend their services.
– Kevin Yates –
I have been feeling great with my machine. The staff are amazing and take the time to explain everything to you. Before going in to pick up my machine, I let them know of my allergy. They put my mind at ease and had an alternative mask for me. They take the time. Great experience.
– Holly Dobson –
I had the pleasure of working with Sandra a few months ago and was impressed at her extensive knowledge and expertise. She assisted with quotes from the insurance company to ensure that the items were covered as it can be very expensive, she was extremely patient and helpful in finding a mask that fitted well. The follow up care was exceptional as well. There was daily communication and she was available at all times to answer my questions and concerns. Thank you Sandra and the team at Ontario Sleep Care!
– Amanda Persaud –
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Quality care, patient services,
an experience you can trust.
Ontario Sleep Care is a local company, with a single focus: Great patient care. We are committed to providing the highest level of care for our patients, from the first day we meet them.
We opened in March 2017, with a firm commitment clinical excellence, and great patient service. Inspired by a highly trained team of healthcare professionals, Ontario Sleep Care strives to provide a complete and positive experience for our clients.
This is our culture and obsession: our definition of success is to treat every individual that walks through our door with the best care and customer service possible.
Important Information for Ontario Sleep Care Clients
August 16, 2021 (latest update)
The guidance from Health Canada in the Advisory is as follows:
Issue: Philips Respironics is recalling several models because of reports of the sound-reducing foam breaking down, which could pose potential health risks. There is no definitive link to adverse health effects based on the company’s preliminary assessments.
What to do:
RECALL ACTION: PHILIPS HAS RELEASED A STEP 2 TO THE PROCESS
What has been done?
Step 1: Device Registration: This step has been completed by Ontario Sleep Care on your behalf.
What are the next steps?
Step 2: Patient Registration: Register now
Respironics now requires all patients to register their devices, this is in addition to the device registration we completed on your behalf. They have indicated this will expedite the reconciliation process and allow them to verify whether or not your device is active.
Please indicate the device is “active” when you submit.
You will need your device serial number to complete this process, it can be found on the bottom of your device. If you have 2 devices (ie. DreamStations and SystemOne), please ensure to register both of them.
If you would like Ontario Sleep Care to complete the Patient Registration on your behalf, please contact [email protected]
Respironics regrets that it may take some time to replace affected devices. The repair process requires regulatory agency approval, which they are working toward obtaining as quickly as possible. They will begin the repair/replacement process immediately upon that approval. They have indicated it is their absolute number one priority to replace affected devices as quickly as possible.
Please continue following our website Ontariosleepcare.ca for the most up to date information regarding the product recall.
Thank you for your understanding,
Ontario Sleep Care
July 7, 2021
On June 14, 2021 Philips Respironics announced a voluntary recall for Continuous and Non-Continuous Ventilators (certain CPAP, BiLevel PAP and Ventilator Devices) due to two issues related to the polyester-based polyurethane (PE-PUR) sound abatement foam used in these devices. For information on the Recall Notice, a complete list of impacted products, and potential health risks, visit philips.com/src-update.
Health Canada issued a medical device recall June 23, 2021: Health Canada Recall.
Health Canada has categorized this as a Hazard Type II. Type II hazard is defined by Health Canada as a situation in which the use of, or exposure to, a product may cause temporary adverse health consequences or where the probability of serious adverse health consequences is remote.
Please see this link for details: Health Canada Hazard Classification.
The device I use is on the list of impacted products. What action do I need to take?
As per Philips Respironics recall notification (U.S./Canada/ International Markets ) field safety notice, and the following actions should be taken:
Philips is recommending that customers and patients halt use of ozone-related cleaning products, and adhere to their device Instructions for Use for approved cleaning methods.
For further advice from Philips Respironics, click here to read their press release.
What action is Ontario Sleep Care taking?
Patient safety is of utmost importance to us at Ontario Sleep Care and we are doing everything we can to address this issue. For existing patients who purchased an impacted Philips Respironics product from Ontario Sleep Care, we have already registered your device for corrective action and will communicate with you as we receive more information from Philips Respironics.
For additional information, please read the following recommendations from the American Thoracic Society: Recommendations for Sleep and Critical Care Medicine Professionals Re: Philips Recall Notice. You may wish to bring this letter with you to your physician to help determine whether the benefits of continuing therapy outweighs the risks.
Consider contacting your insurance provider to determine if you are eligible for a new device. Typically, insurance will cover a new device after 5 years of use, but you may be eligible sooner.
Please see our website Ontariosleepcare.ca for the most up to date information regarding the product recall.
PLEASE NOTE: all items in green are links to webpages with further information. Click or tap to follow the link.
Thank you for your understanding,
Ontario Sleep Care
OPEN LETTER TO OUR CUSTOMERS
March 20, 2020.
Ontario Sleep Care takes its responsibility for the health and safety of our patients, staff and the local communities we are a part of extremely seriously, and we are actively participating in the social distancing that needs to be in place to win the battle against COVID19.
We remain in full daily operations, and have moved our patient services online, or by phone, to eliminate all foot traffic and thus risk of infection transmission from our offices.
Our CPAP therapists are committed to the continuity of providing care online and helping our patients deal with the impact of these events. This includes continuing to provide CPAP equipment to those who wish to start on therapy, or who need assistance with their continuing treatment. We are also taking additional steps to ensure that all of our equipment receives a high level of medical grade disinfection.
Our commitment also includes making sure all our patients are not left without supplies. We welcome you to contact your local Ontario Sleep Care Clinic to speak with our Clinicians about treatment, as well as ordering your critical Masks and supplies which can be delivered without any risk of person to person contact.
We are committed to providing exceptional patient care during this challenging time and we sincerely thank you for your support.
We are proud to take every measure possible to ensure our patients can access our professional sleep services in the safest way possible.
From our family to yours we wish all of you the very best in health and safety. Sincerely, The Staff at Ontario Sleep Care
Director of Operations
Ontario Sleep Care
#106-611 Holly Ave Milton, Ontario L9T 0K4